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ek999c is clear about what data we collect when you open and use your account, and why we collect it. This policy explains your rights, our obligations, and the practical steps you can take — including how your bKash or Rocket wallet details are handled when you transact on the platform.
When you register an account with ek999c, we collect the information you provide directly — your name, contact details and the payment method you choose to fund your account, whether that is bKash, Rocket or another supported local route. We also collect activity data generated by your use of the platform: pages visited, session length, device type and browser. This information is used to operate your account, process transactions, respond to support requests and keep the platform secure. We do not sell your personal data to third parties. We share data only where required to process a payment — for example, passing the minimum necessary reference to a bKash or Rocket gateway to complete a deposit — or where we are required to do so by applicable law. Retention periods follow what is necessary for the purpose collected: account records are kept while your account is active and for a further period as required under applicable regulations. You may request a summary of the data we hold about you at any time through our published support route. Access to and availability of this platform, including data rights exercised through it, depends on your local law and the eligible regions defined in our terms.
This policy covers your direct relationship with ek999c — the data you share when you create an account, make a deposit, browse the lobby or contact support. It does not extend to third-party services you reach through links on the platform, such as payment gateway pages operated by bKash or Rocket independently. Understanding the boundary helps you know who to contact when a question arises about a specific data point.
Covers registration details, login credentials, session data and the account wallet records created when you open or manage your ek999c account. These records are held by us and subject to this policy directly.
Covers the transaction reference and status data we hold on our side. The payment processor — such as the bKash or Rocket gateway — operates under its own privacy terms once your deposit instruction leaves our platform.
Covers how we record which pages and game lobby sections you visit, so we can operate the platform correctly and identify technical issues. No personal identity is attached to general browsing analytics.
Does not cover services operated by third parties, including game studios whose titles appear in our lobby or external payment providers. Check their own published policies for how they handle data on their end.
You have several practical actions available to you under this policy. You can request a copy of the personal data we hold on your account — this includes the registration details you submitted and the transaction history visible in your account wallet. If any detail is incorrect, such as a contact number or linked payment method, you can update it directly in the account settings section or ask support to make the correction on your behalf. If you want to raise a question about how a specific piece of data is being used, our support route is the right starting point; we will respond through the same channel you used to contact us. Where you believe data is being held beyond what is necessary, you can request a review. All requests are handled subject to what is permissible under applicable law and the eligible regions defined in our terms.
Open your account and check the transaction history and profile section for a current view of what we hold. For a formal data summary, contact support through the published route.
Update your contact details or linked wallet reference directly in account settings. For fields you cannot edit yourself, raise a correction request with support.
If you are unsure why a particular piece of information was collected or how it is used, send a message through our support channel and we will explain the specific purpose.
If you believe we are holding data that is no longer necessary, you can request a review. We will assess the request against our retention obligations and respond accordingly.
If this policy raises a question you cannot answer by reading it, or if you want to exercise one of the rights described above, use the contact routes published on the platform. We handle privacy queries through the same support channels used for account and payment questions — there is no separate form to fill in first.
Open the chat widget from any page on ek999c to raise a privacy question directly. State that your query relates to the privacy policy so the support team can route it correctly.
Send a written request to the support email address published in the contact section of the platform. Written requests are useful when you need a record of your query and our response.
The help centre on the platform includes policy-related articles. Check there first for answers about data retention, cookie use and how to update account details before raising a direct support request.
Our approach to data handling is built around collecting only what is needed to run your account, process your bKash or Rocket deposit and respond to your support requests. We apply access controls so that account data is reachable only by the functions that need it. Cookies are used on the platform to keep your session active, remember your language preference and measure how sections of the lobby are used — you can manage non-essential cookies through the preference control shown when you first visit the site.
We use session cookies to keep you logged in and analytics cookies to understand page usage. Non-essential cookies can be managed through the consent control shown on your first visit. Disabling them does not block account access.
Access to your account data is protected by the login credentials you set. If you suspect unauthorised access, change your password immediately through the account settings page and contact support through the published route.
We keep account and transaction records for as long as your account is active and for the additional period required under applicable regulations. When retention is no longer necessary, data is deleted or anonymised.
When this policy changes in a material way, we will post the updated version on this page and note the revision date at the top of the document. Continued use of your account after a change constitutes acceptance.
These questions cover the data and privacy topics that come up most often from account holders in Bangladesh. If your question is not here, reach us through the support route published on the platform.
We collect the registration details you submit — name, contact information and preferred payment method such as bKash or Rocket. We also record session and device data generated when you browse the platform. We collect only what is necessary to operate your account and process your transactions.
We store the transaction reference and wallet identifier needed to record and reconcile your deposit on our side. The full payment credential is handled by the bKash or Rocket gateway under their own privacy terms. We do not store your full wallet PIN or payment password.
Contact support through live chat or the published email address and request a data summary. Confirm your account identity so we can locate the right records. We will respond through the same channel you used and provide the information permitted under applicable law.
Yes. Open account settings to update contact information or wallet references where those fields are editable. For details you cannot change yourself, raise a correction request with support. We will update the record after verifying your identity through the account process shown.
We share data only where necessary to process a payment — passing a reference to a bKash or Rocket gateway — or where required by applicable law. We do not sell personal data to third parties or share it for marketing purposes outside the platform.
Account and transaction records are kept while your account remains active and for a further period required under applicable regulations. When data is no longer needed for a lawful purpose, it is deleted or anonymised. You can request a review of what we hold by contacting support.